Libraries Connected launch their Universal Offers review today. After a competitive tender process, Shared Intelligence has been commissioned to undertake the review which will involve extensive consultation with heads of library services, library staff and stakeholders.

The Universal Offers launched in 2013 and cover the key areas that our customers and stakeholders see as essential to a 21st Century library service. There are now six offers: Reading, Learning, Digital, Health, Information and Culture, underpinned by the Children’s Promise and the Six Steps Promise for the visually impaired. 

As Libraries Connected becomes a sector support organisation we want to review the offers, to explore their impact and use, and to reshape the offers to create a dynamic and compelling vision for libraries. 

Mark Freeman, Libraries Connected President:

 ‘Universal Offers are central to our aim of supporting libraries to develop new services and to secure their position at the heart of local communities. So we are excited to carry out this work with Shared Intelligence to ensure that these offers continue to deliver tangible benefits to library services and their users.’

Ben Lee, Director, Shared Intelligence:

‘We’re delighted to work with Libraries Connected to continue the development of the Universal Offers. The work we are about to start will ensure they continue to enable library services to create more impact. Our priority will be to tap into the ideas and energy of those library staff (senior and frontline) across the country who are using the Universal Offers to greatest effect.’