Skills development 

In summer 2026, we invested in a new, highly accessible e-learning platform, with modules aligned to the Universal Library Offers. It supports frontline staff to build practical skills and knowledge, enabling high-quality service delivery and ongoing professional development. 

We also deliver sector upskilling projects. Innovating in Trusted Spaces explored how libraries can support digital inclusion in their communities, including building staff confidence in using emerging technologies. Read the good practice guide and the report on using Test and Learn approaches for workforce development. 

Public Library Skills Partnership 

In partnership with Arts Council England, CILIP and Libraries Rising, we co-created the sector's workforce development strategy for public libraries. Read Shared Ambitions: Developing the Future Public Library Workforce, which provides a practical roadmap to ensure the workforce has the skills, knowledge and expertise needed to meet the evolving needs of communities. 

The strategy sets out sector-wide ambitions, guidance and resources to support workforce development across public libraries, helping to create a workforce that can thrive well into the future. 

Apprenticeship support 

We facilitate a network for managers, providing peer-to-peer support and practical guidance for those starting their journey to employ an apprentice. We are also undertaking survey research to better understand the current landscape of apprenticeships across our member public libraries. 

Volunteering 

We have developed a national volunteer management strategy for public libraries, building on the success of the Know Your Neighbourhood project. It demonstrates how volunteers strengthen services, complement paid staff, and play a vital role in supporting community cohesion. The strategy is designed to support and complement locally determined volunteer approaches, which remain central to shaping operational priorities and service delivery.

Foyle Leadership Programme 

A 5-month leadership development programme which supported 12 new and emerging public library Heads of Service in navigating change, building confidence, and leading collaboratively within a shifting local government landscape.  

The programme focused on modern leadership principles following New Local’s Radical Leadership model and fostered a cohort of 12 leaders who are confident, collaborative, and community-focused. 

Strategy for Library Volunteer Engagement 

This is a national strategy for volunteering in public libraries. It is designed to complement those locally determined volunteer strategies which take precedence in shaping operational priorities and service delivery. 

Download and read our Volunteer Management Strategy.