Digital inclusion

Out of the blue I was contacted to receive a tablet! I am now able to video call my family and see my baby granddaughter. Also enjoying the modern way of reading books [online]. A big thank you to the Library!

Margaret, 76, Cumbria Libraries

Some of our customers have no machines or phones of their own and use ours a great deal. They have been distressed at no contact with friends and family in other countries

Head of Service

[During lockdown] we reached new audiences who had previously thought digital was not for them. For example, a 94-year-old signed up for our digital audio [offer]

Head of Service

80%

of services have offered some form of digital skills support during the pandemic

91%

of services help library users to get online via one-to-one and group support

90%+

of library authorities provided PC use in the second half of 2020

A man focuses on the screen of an electronic device

10%

of all UK adults have never used the internet or not used it in the past three months

1.m - 1.8m

children do not have access to a laptop, desktop or tablet at home

40%

of benefit claimants have very low digital engagement

80%

of online job vacancies now require digital skills